Support

Need help, found a bug, or have an idea? Email privacy@notthewrongway.com and tell us which phone you use and what happened. We usually reply within a few working days.

Common questions

Why does the app ask for “Always” location access?

So it can keep watching your route and warn you while your phone is locked or in your pocket. Location is only used during a journey. With “While using the app”, the app still works, but warnings may stop when the screen is off.

I’m not getting warnings when my phone is locked

Check that location access is set to Always and notifications are allowed for Not the Wrong Way in your phone’s settings. On Android, also allow the app to run without battery restrictions. Silent mode and Focus settings can mute spoken warnings.

How do I remove ads?

Buy Remove ads in Settings → Privacy and ads. It’s a one-off purchase. On a new phone, use Restore purchase with the same App Store or Google Play account.

Do I need an account?

No. Everything works without one. An account lets you keep your journeys, places and settings in sync across devices.

How do I send a log of a problem journey?

Turn on Settings → Developer → Developer mode before your next journey. Afterwards, use Share journey logs to email them to us. Logs contain your positions during those journeys, so only share them if you’re happy to.

How do I delete my data?

See Your data rights and Delete your account.