Delete your account

Last updated: 4 October 2026

You can delete your Not the Wrong Way account and the data stored with it at any time.

In the app

Open Settings (menu → Settings).
Tap Account.
Tap Delete account and confirm with your password.

By email

If you no longer have the app, email privacy@notthewrongway.com from the email address on your account with the subject “Delete my account”. We’ll confirm within one month (usually much sooner).

What is deleted

Deleted straight away: your account (email address and sign-in details) and the journeys, saved places and settings synced to it. Remaining copies are removed from our systems within 30 days.
On your phone: account data and anything waiting to upload is removed from that phone. Journeys you recorded without an account stay on the phone until you delete them or uninstall the app.
Not affected: a “Remove ads” purchase belongs to your App Store or Google Play account, so you can still restore it. Data held by Google for ads and analytics isn’t linked to your account; it expires under the periods in our privacy policy, or you can reset your phone’s advertising identifier.

Uninstalling the app does not delete your account.